Custom Tours

Last Revised on Sep 15th, 2025

TERMS AND CONDITIONS

In the text that follows, the terms “Hike The Way”, “we”, “us” and “our” refer to Hike The Way, LLC, a specialized travel company offering guided, self-guided and custom tours of Spain. The terms "you" and “your” refer to the person making a booking with us. The term “participant“ refers to each individual included in a booking, including you if you are also traveling. 

CONTRACT

We draw your attention to the terms and conditions of travel below. These terms and conditions including our Terms of Use, Tour Participant Agreement, and the terms and conditions of our suppliers form the basis of the contract with you.  Before making a booking with us you must ensure that you have read and understood these terms and conditions (raising any questions you may have with us). Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all the terms and conditions laid out below and acknowledging that you have read the terms of this contract and agree with it.

If you are making a booking for a group, you are responsible for sharing these Terms and Conditions with all members of the group and you are financially responsible for the booking. We will not be liable for your failure to share these Terms and Conditions with all participants in your group.

You represent and warrant that (a) you are of sufficient age to use our services and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you and the members of your group (if any) is true and correct.

VIOLATIONS BY YOU. You agree that any violation of these terms and conditions may result in (a) the cancellation of your booking or purchase, (b) your forfeiture of any monies paid for your booking or purchase, and (c) you being denied access to the applicable travel-related product or service.

CHANGES TO THESE TERMS AND CONDITIONS. The term “Website” refers to our website located at the url https://hiketheway.com including all pages in that domain.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes on our website at https://hiketheway.com/legal/terms-and-conditions, which will be effective immediately on posting. If we make material changes, we will notify you. It is your responsibility to check our Website periodically for changes. Your continued use of our services, including continuing to use and maintain any booking following the posting of any changes to the Terms and Conditions constitutes your consent to these changes.

DISPUTES

We are committed to excellence in dealing with our customers so we will try to address your concerns in case any problems arise. You agree to give us the opportunity to resolve any dispute related to the Website, our customer service agents or our products and services (“Claims”) by contacting us at (832) 426-2656. Claims related to an already completed tour should be submitted within 30 days of the tour completion date so that we may investigate them promptly. If we are unable to resolve your Claims within 30 days of your submission you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert a Claim on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would. 

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. You may choose to have an arbitration conducted by telephone, based on written submissions, or at a location in Montgomery County, Texas. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Hike the Way - Claims Department” at Hike The Way LLC, 4747 Research Forest Dr. Ste 180 #410, The Woodlands, TX 77381. If we request arbitration against you, we will give you notice at the email address or street address you have provided through the site. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879.

CLASS ACTION WAIVER. Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

GOVERNING LAW. The Terms and Conditions of this agreement shall be governed and construed under the laws of the State of Texas. Any claims against Hike The Way shall be brought in Montgomery County, Texas or in the U.S. Southern District of Texas Court.

TYPES OF TOURS

1. SELF-GUIDED TOURS: Self-guided tours cater to travelers that want to walk the Camino on their own following a specific pre-made itinerary and services but with the flexibility to choose their own travel dates.
2. GUIDED TOURS: Our Guided Tours depart only a limited number of times during the year on specific dates (fixed departure) that we advertise on our Website and/or marketing materials. These Guided Tours are designed for individual participants that want to meet new people and travel with the comfort and convenience that comes with being part of a guided group. It is a great way to make your tour experience even more memorable. 
3. CUSTOM TOURS: Custom Tours offer the ultimate flexibility as both itinerary and services are adapted to your specific individual or group needs. Custom Tours will be priced upon request from you in a quote (“Quote”) and may have additional conditions reflected on the Quote, including minimum group size, different payment schedule and/or cancellation fees than our published Guided and Self-guided Tours. Quotes are valid for 10 business days from the date they are issued unless specified differently on your Quote and space is subject to availability.

WHAT IS INCLUDED IN YOUR TOUR

Unless otherwise indicated, all tours are LAND ONLY tours. They do NOT include airfare, transportation to the starting point or from the end point of your tour. 

1. SELF-GUIDED TOURS. Self-guided Tours include the following:
   • ACCOMMODATIONS. Private accommodations with en-suite bathrooms are included. At the time of booking, you will choose to either share a double room with another participant in your booking or request a single room instead. Single rooms are subject to a single supplement fee specified in your tour’s description page on the Website. Double rooms have two (2) twin beds in them. You may request one double bed instead of the two twin beds at no extra cost and we will try to accommodate wherever possible, but this request is not guaranteed as double beds are not available in all locations. Accommodations shown on the Website and promotional materials are representative of what is available on the tours. Due to changing availability and seasonal effects, your specific accommodations will be confirmed in your final travel documents. If a change becomes necessary for any reason, the accommodations substituted will be reasonably equivalent to those shown. 
   • MEALS. Daily breakfast is included.
   • BAGGAGE TRANSFER. You may bring on tour one (1) bag not to exceed 44 lbs. (20Kg), which will be transported for you daily between your accommodations on each walking stage of the tour. Bags over the weight limit will not be accepted. If your bag exceeds the weight limit, you will have to transfer the excess to a second bag (not included, see Optional Services).
   • TRANSFERS ON ITINERARY.  All transfers specifically labeled as “included” on your itinerary are included on your tour. Please review your itinerary to confirm included transfers.
   • OTHER INCLUSIONS. In addition to the items listed above, your tour includes a welcome packet with maps and directions, 24/7 Emergency Support by phone and a Pilgrim’s credential.
2. GUIDED TOURS. Guided tours include all the items included in the Self-guided Tours in addition to the following:
   • ADDITIONAL MEALS: In addition to daily breakfast, lunch (during walking days only) and 3-course dinners will be provided. Lunch will be a packed lunch, picnic, or menu of the day, depending on weather conditions and availability at each location.
   • EXPERT GUIDE. A guide will accompany your tour group to help you along the way. All guides speak both English and Spanish and are available to respond to your needs on the spot. They will teach you the local culture, share their insights on El Camino and be your point of contact for all your tour-related needs.
   • SUPPORT VEHICLE. A vehicle will meet you at checkpoints along the way to see how you are managing during your walking journey. Feel free to stop and take a break, drink some water and get assistance on the way.
3. CUSTOM TOURS. Custom Tours are based on the specific details for your carefully curated itinerary and are personalized to include only the services you request, which may be a combination of the services available for Guided Tours, Self-guided Tours and Optional Services (see below). The services included in your Custom Tour will be exclusively those listed as included in your Quote.

OPTIONAL SERVICES

We offer multiple optional services like airfare, meals, airport and inter-city transfers, extra baggage transfer and extra hotel nights. These are not included in your Tour but are available upon request. Optional Services will be presented to you in a Quote for your approval. It is your responsibility to review and confirm that any optional services you requested are listed correctly before booking.

1. AIR TRANSPORTATION: We are able to assist with your flight reservations when you book in conjunction with one of our Tours. 
   • AIRFARE. When you choose to purchase airfare through us, all airline tickets are round-trip economy class and non-refundable unless stated otherwise. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Your contract for airfare is with the carrier and subject to its terms and we will not be liable for any change fees, cancellation fees or other additional cost you incur with the air carrier. Any cancellation, flight itinerary change or failure to use confirmed space is subject to penalties and/or fees levied by the airline at the time of ticketing. Changes to airline tickets that have already been issued are not permitted at any time. Airfare, airline carrier and airline schedules are subject to change without notice. We are not responsible for any impact that these changes, flight delays or cancellations by the airline may have on your ability to participate in your Tour. Please make sure you allow sufficient time when planning your flight and consider travel protection for your trip.
   • AIRLINE SEATING, UPGRADES AND FREQUENT FLYER BOOKINGS. The following are not possible within the terms of our airline contracts: specific seat assignments, seat upgrades, and bookings using frequent flyer points. We do not record frequent flyer numbers, TSA numbers or Global Entry numbers. You must submit this information on your own to the airline or at the airport at check-in time
   • RE-CONFIRM YOUR FLIGHT. Hike The Way advises you to re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last-minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure.
   • BAGGAGE. Baggage is at owner’s risk. You should confirm checked and carry-on baggage specifications with the air carrier specified in the final travel documents. Baggage must adhere to the airline’s specifications. Any checked baggage fees are not included in the price. We are not responsible for delays, damage to or loss of your belongings while in the care of the airline; those should be addressed directly with the airline. Please note that the baggage allowance by the airline might be different from the baggage allowance included on our Tour.
2. RAIL TRANSPORTATION: We are able to assist with your train ticket bookings when you book in conjunction with one of our Tours. Train transportation is usually available between major cities in the vicinity of the starting and ending locations of our tours. Train transportation can be added to your itinerary and a Quote will be provided upon request. Unless specified differently on your Quote, changes to train tickets that have already been issued are not permitted at any time. Train ticket price is only guaranteed once the purchase has been completed and the tickets have been issued. Your contract for transportation is with the railway operator and subject to its terms and we will not be liable for any change fees, cancellation fees or other additional cost you incur with the rail operator. Any cancellation, itinerary change, or failure to use confirmed space is subject to penalties and/or fees levied by the railway operator at the time of ticketing. Train ticket prices and schedules are subject to change without notice. We are not responsible for any impact that these changes, delays or cancellations by the railway operator may have on your ability to participate in your Tour. Please make sure you allow sufficient time when planning and consider travel protection for your trip.
3. TRANSFERS: We offer a variety of transfers as Optional Services. Unless stated otherwise in your Quote, all transfers are in private vehicles (for your traveling party only) and you must bring your baggage along with you.
   • AIRPORT AND INTER-CITY TRANSFERS. We offer transfers from the airport and major cities in the vicinity of the starting and ending locations of our tours. You must provide your arrival information at least 72 hours ahead of your desired pickup time to ensure we are able to book your transfer. You must notify us immediately if there are any unforeseen changes to your arrival after that time, so that we attempt to reschedule, but rescheduling at short notice is not guaranteed.
   • TRANSFERS DURING A TOUR. Our tour itineraries have you walk from your accommodations in one town to the next accommodation in a neighboring town every day. For participants that wish to walk less distance than the one between accommodations each day, we offer transfers to and from intermediate villages along the trail. These transfers can be added to your itinerary as part of a Custom Tour. 

BOOKING AND PAYING FOR A TOUR 

Self-guided and Guided Tours with fixed itinerary, inclusions and price advertised on our Website can be booked directly through our Website or through our customer service agents. 

For Custom Tours, you must send us a booking request specifying the type of itinerary and included services that you would like us to provide. Upon receipt of your booking request, we will provide you with a Quote that includes an itinerary for your travel, listing the items included in your Custom Tour. You will be asked to review your Quote in detail upon receipt. By accepting your Quote, you are confirming that the itinerary and inclusions in it are an accurate reflection of your booking request, and you are authorizing us to book the Custom Tour for you.

Independently of the type of tour you wish to book, a deposit (“Deposit”) at the time of booking is required to formalize each booking request. The amount of the Deposit may vary for each tour and will be provided to you before you submit your booking request. Upon payment of your Deposit, we will verify availability and will attempt to confirm your booking. If there is no availability for your dates, your booking request will be declined, and your Deposit will be returned to you. If there is availability, your booking will be confirmed by us.

After your booking is confirmed, you will receive your confirmed itinerary, an invoice and other important travel information. The invoice will contain a breakdown of the elements of your booking and will have your Deposit applied towards your balance. Invoices must be paid in full no later than 90 days before your tour start date. If you are making a booking for a tour within 90 days of the tour start date you must pay the full balance at the time of booking. If full payment is not received when due, we reserve the right to consider your booking cancelled. In such a case, this would be considered a cancellation by you and cancellation fees will apply as described in the Cancellation Policy section below.

Once payment in full for your trip is processed, you will receive i) a receipt and ii) your final travel documents, including the Tour Participation Agreement for signature.  Please review all documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible of any errors.

Payments by participants other than you. If participants make payments directly to Hike The Way, such payments are applied as contributions toward your booking’s payment obligations under these Terms and do not create a separate booking or contract between Hike The Way and those participants. Any arrangements you have made with participants regarding this booking, including cost sharing or reimbursement, are your responsibility.

All participants in your booking must sign the Tour Participation Agreement no later than 60 days before your tour start date. If any of the participants have not signed by this date, we reserve the right to consider your booking cancelled. In such a case, your booking will be considered to have been cancelled by you and cancellation fees will apply as per the Cancellation Policy. The Tour Participation Agreement can be found at https://hiketheway.com/legal/tour-participation-agreement

RIGHT TO LIMIT SALES AND PARTICIPATION

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any order or booking that you place with us. We also reserve the right to decline to accept or retain you as a participant in any of our tours if we deem, in our sole discretion, that accepting or retaining you would be detrimental to the tour.

PAYMENT METHODS

We accept major credit cards, cashier checks, personal checks, ACH transfers and Wire Transfers for payment. A non-refundable $30 fee will be charged for all returned payments.

CREDIT CARD PAYMENTS

While we do accept major credit cards including Visa, Mastercard, American Express and Discover, participants must provide to us a click or signed authorization for every transaction. Your authorization is an agreement with us to charge your card and an acknowledgement and agreement to these Terms and Conditions including the Cancellation Policy. 

In certain cases, you have the ability to dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask that you first call us to discuss any questions or concerns about our charges. We will work with you to resolve your concerns. Hike The Way retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. With respect to any chargeback related to a Self-Guided or Custom Tour, Hike The Way shall be entitled to assume that you completed your tour. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel booking related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut any of the following chargebacks:
•    Chargebacks resulting from non-cancellable bookings, whether the booking is used or not.
•    Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
•    Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description.
•    Chargebacks resulting from force majeure or other circumstances that are beyond the control of Hike The Way or a Supplier.
•    Chargebacks for charges resulting from Cancellation fees resulting from our application of the Cancellation policy.

PRICE AND RATE CHANGES

Tour Prices advertised on our Website and promotional materials are per person and based on double occupancy, unless indicated otherwise.  All prices we advertise are accurate as of the date of publication, but we reserve the right to change any of those prices from time to time.   Prices include local taxes that are estimated at the date of publication.  We reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed.  We will advise you of any errors of which we are aware and of the applicable price at the time of booking.

For Custom Tours, the price will be reflected on your Quote and will be based on known costs on the date we issue the Quote. For Custom Tours that involve group travel, the pricing reflected on the Quote is only valid for the specified group size. If a group does not reach the quoted size, the price will be adjusted accordingly on your invoice.

Airfare prices have airline fuel surcharges and all government taxes and fees for air travel included in the price. 

All prices are based on exchange rates, airfares, fuel prices/surcharges, and land costs at the time of booking and are therefore subject to change prior to the time of full payment. Fuel surcharges are subject to increase up to 30 days prior to departure. If our costs to supply your travel increases, we reserve the right to increase the price of your travel and will forward a new invoice reflecting any changes made. After full and final payment, your price is locked in.

EXCLUSIONS

Any items, services and matters not referred to in your itinerary specifically as “included” are not included in the price. These include, but is not limited to, items such as checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; gratuities if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the holiday/vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.

DISCOUNTS AND PROMOTIONS

Discounts and promotions may be subject to specific terms and conditions published together with them, such as a different payment schedule and/or cancellation fees. By booking at the discounted or promotional price, you agree to those specific terms.

CHANGING YOUR TOUR BOOKING

Tour participation is not transferable. You may not assign your booking to another person.

Rescheduling Your Tour Date 

•    You may request to reschedule your tour booking once for a later departure date within the same calendar year, provided that you submit a booking change request at least 90 days before your original tour departure date. 
•    Any additional rescheduling requests will not be accepted and will be treated as cancellations, subject to the cancellation fees outlined in the “Cancellation Policy” section.
•    A $100 rescheduling fee per participant will apply to any approved date change request.
•    All booking change requests are dependent on availability. If we are unable to secure availability for your new requested dates, your change request will be denied at our sole discretion, and your original reservation will remain as is.

Modifications to Services

•    Once your reservation is confirmed, services included in the package cannot be removed or downgraded. You may, however, request additional services for your booking up to 30 days before your tour departure date, including meal packages, excursions, additional rooms, and airport or inter-city transfers.
•    These additions are based on availability, and if we are unable to confirm the requested services, your booking change request for those services will be denied, and the reservation will remain unchanged.

Airport and Inter-city Transfers 

Airport and Inter-city Transfers may be rescheduled by submitting a booking change request at least 72 hours before the scheduled pick-up time.

Submission of Change Requests

•    All booking change requests must be submitted in writing via email or certified mail. The date of your booking change request will be the date on which we acknowledge receipt of your email or the date on your mail postmark, respectively.

Pricing Adjustments for Changes

•    Booking change requests may result in a change to the tour price due to updated rates, seasonal adjustments, or the addition of new services.
•    If there is a price difference, we will notify you, and you may decide whether to proceed with the change at the new rate.
•    If you do not accept the adjusted price, your booking change request will be denied, and your original reservation dates and services will remain. 

Scope and Denial of Change Requests

•    Booking change requests that do not fall within the scenarios discussed in this section will also be denied. 
•    If your booking change request is denied and you are unable or unwilling to travel on your originally booked tour dates, you will have to submit a cancellation request.

Booking cancellation requests are not considered booking change requests and are subject to the cancellation fees shown in the Cancellation Policy section.

ITINERARY CHANGES

The itinerary provided represents what we have planned for your tour, but it is subject to confirmation and changes in local schedules. Due to the small sizes of the villages on our tours, it is possible that lodging availability restrictions may result in your accommodations being booked in a nearby village different from your original itinerary. If that is the case, you will be notified of your itinerary change in your confirmation email. We commit to making our best effort so that itineraries are reserved and followed as planned. However, it is possible that traffic conditions, weather, holidays, facilities opening hours, construction or circumstances outside our control interfere with the regular schedule, causing itineraries to be modified. We reserve the right to modify the itinerary at our sole discretion, and you will not be entitled to compensation for these changes. We are not responsible for costs or fees you incur due to itinerary changes caused by changes in an airline’s schedule or other elements outside our control.

CANCELLATION POLICY

Hike the Way’s cancellation policy is in effect upon your first payment toward any tour. Cancellation requests by you must be submitted in writing by email or certified mail and are effective on the date your email was acknowledged as received by us or your mail postmark, respectively. For the purposes of this section, “Tour Start Date” refers to the first calendar day on which the services included in your booking are scheduled to begin. Booking cancellations are subject to a cancellation fee based on the date your cancellation is effective and are calculated as a percentage of the total price of your booking as determined by the following Cancellation Fees Table:
 

This cancellation fee applies to all Guided Tours, Self-Guided Tours and Custom Tours unless specified differently on your Quote.

Removing individual participants from a Booking. Only you, as the booking holder, may request to remove an individual participant from your booking. If you request to remove an individual participant from your booking, cancellation fees will apply. In this scenario, the cancellation fee will be calculated using the Cancellation Fees Table shown earlier in this section where the term “total price” in the table will be interpreted to mean the individual participant’s share of the total price of the booking. If the removal of an individual participant results in a pricing change for your booking—such as the addition of a single supplement if the participant was assigned to a shared room, or the removal of a group discount if your booking no longer qualifies—we will notify you of the revised price. You may either accept the revised price or cancel the entire booking. If you choose to cancel the entire booking, booking cancellation fees will apply as discussed earlier in this section.

No shows. If you don’t show up for your first hotel night (or for your first departing flight if you have purchased airfare with us), you will be considered to have cancelled your trip and you will forfeit all your payments. Your bookings will be cancelled and cannot be reinstated.

For airfare reservations, once airline tickets are issued, they are non-refundable, independently of the time when you submit the cancellation request.

For train ticket reservations, once train tickets are issued, they are non-refundable, independently of the time when you submit the cancellation request.

For airport and inter-city transfers, once your transfer is confirmed, you can cancel for free provided that you send a cancellation request at least 48 hours before your scheduled pickup time. Transfers are non-refundable within 48 hours of your pickup time.

We are not able to waive cancellation fees for any reason.

Cancellation by us. We reserve the right to cancel any Guided Tour because of inadequate enrollment that makes the trip economically infeasible to operate or because of our concerns with respect to the safety, health or welfare of participants or staff. In case of inadequate enrollment, we will notify you of your tour’s cancellation at least 90 days prior to your tour departure date.

If we cancel a Guided Tour, our liability is limited to a full refund of your payments to us. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour. If we cancel a Guided tour, we will not be liable for losses or fees that you may incur by having to reschedule or cancel travel arrangements that you purchased outside the tour itself, such as fees, travel insurance, airline or other transportation tickets. For this reason, we strongly recommend that you wait until 90 days before your Guided Tour departure date to buy your airline tickets and make other related travel arrangements. 

For Custom Tours, when a booked tour price is contingent on a minimum number of tour participants as specified in the Quote, removal of one or more participants may cause an adjustment to the tour price based on the prevailing rate available at the time of cancellation.  In addition, Hike The Way has sole discretion to cancel the tour if the minimum number of participants is not met.  If the minimum participant requirement is not met due to your request to remove one or more participants, and the tour is cancelled, you will be subject to the cancellation fees for Custom Tours discussed earlier in this section.

TRAVEL PROTECTION

Travel Protection coverage is NOT included in our tours. It is the participant’s responsibility to protect their travel purchases. For this reason, we strongly encourage you to purchase travel insurance that helps protect your investment. Travel protection plans can cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). These plans can also help with reimbursement for medical emergency costs (including costly medical evacuation costs), missed connections and baggage loss. Be advised that Travel Protection Plans must generally be purchased shortly after your tour booking is formalized.

Hike The Way is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Hike The Way cannot evaluate the adequacy of the prospective insured's existing insurance coverage. If you have any questions about your travel protection, please call your insurer or insurance agent or broker.

Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Hike The Way cannot be held responsible for denied entry if a participant is unable to provide details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel investment and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.

DESTINATIONS AND DOCUMENTATION

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports, visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements including inoculations are met. You must consult the relevant Embassy or Consulate for this information before booking and departure, as requirements may change. Your name on your travel documents must match exactly the name shown on your airline tickets and booking. U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. passport. Hike The Way strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Non-USA citizens may require additional documentation. 

Participants that are under 18 years old on the departure date must be accompanied by an adult. Customs and Border Patrol (CBP) in the US, and foreign border officials may require custody documents or written consent from the other parent (if one parent is traveling) or both parents if he is traveling with someone else. You are responsible for checking with CBP and the embassy of your foreign destination before traveling to see what you may need. 

We expressly deny any responsibility for any losses incurred if you are refused boarding onto a flight or entry into any country due to your failure to carry the correct and adequate travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Travel to certain destinations may involve greater risk than others. We urge customers to review travel prohibitions, warnings and advisories issued by the relevant governments prior to booking travel to international destinations. In the US, we recommend contacting the Travel Warnings Section of the State Department at (202) 647-5225 or www.travel.state.gov. For medical information and health advisories related to travel we recommend contacting the Centers for Disease Control (CDC) at (877) FYI-TRIP or www.cdc.gov/travel. We cannot change our Cancellation Policy or Terms and Conditions based on warnings or advisories from government agencies, or the occurrence of any terror, health or other incident in one or more of the places that this tour is scheduled to visit. Cancellation fees will remain in effect under these scenarios.

In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country, including COVID-19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. It is your responsibility to be aware of any and all requirements for admittance to a country or state, including COVID-19 requirements. Should you choose to travel to a country that has been issued a travel warning or advisory, Hike The Way will not be liable for damages or losses that result from travel to such destinations.

Recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.

You acknowledge that any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing you to miss flight(s), and/or your tour.  Hike The Way bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your booking related to improper documentation or government decisions about entry.
 

HEALTH AND FITNESS

Our tours are active tours and require that you are in good health and good physical condition. You will be walking for several hours each day during several days, so you should discuss with your doctor to see if the tour you have chosen is appropriate for you.

Participants with Special Medical Conditions or Disabilities: Our walking tours are likely to be unsuitable for those who use a wheelchair or have a lack of mobility. However, we will be delighted to discuss the feasibility of your participation in any of our tours. Prior to booking you must advise us in writing of any physical, emotional, or mental condition which may require special assistance/ equipment or professional attention during the tour, so that we can assist you in considering the suitability of the arrangements and/or in making the booking. If you fail to disclose any such conditions and we find out on our own, we may refuse to allow you to participate in the tour and you will not be entitled to a refund. If you have a special condition or disability, you must bring and be responsible for all necessary items related to your condition, including bringing a paying capable companion participant willing to assist you. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release us from any liability related to such condition.

Our tours involve international travel to foreign countries that have different accessibility standards than those required by United States law. Transportation services and lodging are operated by Suppliers and may not be compliant with accessibility standards such as the Americans with Disabilities Act (ADA). Facilities to accommodate participants with special needs are lacking in the rural environments where our tours take place. For these reasons, we regret that we cannot provide individual assistance to participants with mobility challenges or that are not completely independent on their own. Hike The Way will communicate requests to Suppliers but cannot be responsible if ADA accommodations are not available.  Any accommodations provided will be at the sole expense of the participant requiring the accommodation. Hike The Way assumes no responsibility for your inability to participate in the tour or provide any refunds for non-participation in any part of the tour.

USE OF PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy. You can access our Privacy Policy at the following url: https://hiketheway.com/legal/privacy

PHOTOGRAPHY and VIDEO

You agree to grant us (and any third parties with whom we may engage in joint marketing) a worldwide, royalty-free, fully paid-up license to use photographs and video of you obtained during the tour by us or provided voluntarily by you, solely for our promotional and/or commercial purposes in printed and electronic media. You release Hike The Way and its representatives from any liability in connection with any use of such photographs and/or video.

LIMITATION OF LIABILITY

Hike The Way, and its employees, shareholders, agents, and representatives use third party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to our Tours. Hike The Way is an independent contractor and is not an employee, agent, or representative of any of these suppliers. Hike The Way does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your tour. Carriers, hotels and other suppliers providing travel or other services as part of the tours are independent contractors and not agents or employees of Hike The Way. Therefore, Hike The Way expressly disclaims any and all liability for any personal injury, death, property damage, loss of baggage, accident, delay or irregularity, any claim for special or consequential damages, or any other loss that may be occasioned by the acts and/or omissions, whether negligent, wrongful or intentional of any such supplier including but not exclusively air carriers, hotels/motels or other lodging operators, railroad operators, bus operators, public transportation companies, sea carriers, local sightseeing companies, tour operators, tour directors (“Guides”) and any employees thereof that are not under the direct supervision and control of Hike The Way when engaged in conveying the participant or in carrying out the arrangements of the tour, or otherwise in connection therewith. Group administrators and tour directors also expressly disclaim any liability for the acts and/or omissions of any of the above entities or individuals not directly under their supervision or control. We also expressly disclaim liability for a supplier’s failure to perform, intent to cancel or for supplier bankruptcy or insolvency. Be advised that the liability of carriers, hotels and accommodation providers is also limited by law, and you may want to consider purchasing Travel protection to protect yourself against any losses of injuries suffered as a result of their acts or omissions.

Hike The Way assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Hike The Way that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if we can recover any monies from our suppliers, we will refund these to you without any charge by Hike The Way.

Hike The Way likewise disclaims any liability for statements, actions, inactions of any intermediary agents such as group administrators, tour directors, travel agents or any other intermediary involved with the selling, promotion and operation of the Tours.

Hike the Way disclaims all liability for errors related to the information about air, hotel, car, tours and all other travel products and services on the Website, brochures and any other promotional information and documentation including, without limitation, the pricing and descriptions of the products. We reserve the right to correct any errors on our Website, brochures, promotional documentation and existing bookings at any time, without notice and at our sole discretion. Should we find a pricing error on an existing booking of yours, you will be given the opportunity to cancel it without penalty before we update it to reflect the correct price.

In no case shall Hike The Way LLC, our members, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Website or any of the service or products procured through the Website, or for any other claim related in any way to your use of the Website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or product) posted, transmitted, or otherwise made available via the Website or our promotional documentation, even if advised of their possibility.

If despite the limitation in this section, Hike the Way LLC or our suppliers are found liable for any loss or damage arising from the above causes, then the liability of Hike The Way LLC and/or our suppliers will in no event exceed in the aggregate the greater of (a) the fees you paid to Hike The Way in connection with the products and services or (b) One Hundred Dollars (US$100.00).

COVID 19 RELEASE OF LIABILITY 

By booking a tour at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death even if such injuries or losses occur in a manner that is not foreseeable at the time you book your tour. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, that cannot be controlled or eliminated by Hike The Way.

You acknowledge that due to the uncertainty of travel at this time, your tour may be postponed or cancelled, or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. You may also be required to quarantine upon arrival in some locations. Some locations may require you to be vaccinated.  You are responsible for understanding these requirements and must not rely on Hike The Way to provide these details. You understand that you may become sick before, during, or after the tour and may not be able to travel and such cancellation or interruption will be subject to our cancellation terms below, for which we will not be liable. 

You agree that due to uncertainty caused by COVID-19, Hike The Way has strongly encouraged you to purchase travel protection coverage, and that should you fail to purchase travel protection coverage, Hike The Way shall not be liable to any losses howsoever arising. 

You, for yourself and any minors traveling with you, and on behalf of your and their heirs, assigns, personal representatives and next of kin (“Releasors”), HEREBY RELEASE, AND HOLD HARMLESS Hike The Way, its members, officers, agents, and/or employees, suppliers, and other tour members (“Releasees”), of from and against any and all claims, damages, demands, losses, and liability arising out of or related in any way, in whole or in part  to any POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel restrictions related to COVID- 19, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law. The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.

ASSUMPTION OF RISK / WAIVER

You are aware that travel in in other nations is not like travel in the United States. Travel in more remote areas of the world, such as the areas as where our Tours take place, involve inherent risks. Inherent risks include, but are not limited to, risk of injury or death from: motor vehicle collisions, animals, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other participants, Hike The Way and its employees, agents and/or representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness,; known or unknown medical conditions, physical exertion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided.

You understand that the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or even death.  In order to book travel with us and participate in our Tours, you are willing to accept the risks and uncertainty involved as an integral part of travel, including the risk of infection, illness and death. Understanding the risks described in this document, you agree, and your family, heirs, and legal representatives hereby accept, to assume full responsibility for any and all risks and agree to and shall hold harmless and fully release Hike The Way from any and all claims associated with the trip, including, but not limited to any claims arising in any way from any injury, death, loss or harm (whether foreseen or unforeseen)  third-party negligence and/or the negligence of Hike The Way, that occur to you or to any other person or to property during a Tour or are in any way related to a Tour.  You hereby covenant not to sue Hike The Way for any such claims or join any lawsuit or action against Hike The Way. This agreement also binds your heirs, family, legal representatives, and assigns. 

You agree that this release shall be legally binding upon you personally, all members of your family and all minors traveling with you, your and their heirs, successors, assigns, and legal representatives, as it is your intention to fully assume all the risks associated with this Tour and to release Hike the Way, their agents, employees, managers, members, suppliers, operators from any and all liabilities to the maximum extent permitted by law. The terms of this ASSUMPTION OF RISK / WAIVER section shall survive any termination or cancellation of this Contract, whether by operation of law or otherwise.
 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Hike The Way LLC and our subsidiaries, affiliates, partners, officers, members, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any expenses, losses, liabilities, damages, judgments, settlements and costs involved with or incurred by Hike The Way (including without limitation reasonable attorney’s fees and the advancement of same) with respect to any claims, lawsuits, arbitrations or other causes of action which result, directly or indirectly from (i) your breach or violation, or threatened breach or violation, of this agreement and (ii) any damages caused by you while participating in a tour. 

SEVERABILITY

In the event that any provision of this Agreement is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement. Such determination shall not affect the validity and right to enforce any of the remaining provisions.

ENTIRE AGREEMENT

These Terms and Conditions, together with the Tour Participation Agreement and the Terms of Use constitute the entire agreement and understanding between you and Hike The Way LLC, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of these Terms and Conditions. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.